Complaints Policy

Merritts Solicitors LLP is committed to high quality legal advice and client care. Our clients and our staff are of first importance to us. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mrs Helen Baxter on 01642 885555 or e-mail:, or by post to our office. We have a procedure in place which details how we handle complaints which is available from Mrs Baxter.

If you are still not satisfied you can then contact the Legal Ombudsman at PO Box 15870, Birmingham, B30 9EB about your complaint. Any complaint to the Legal Ombudsman about our service must usually be made within six months of your last contact with us or overall within a year of when you realised there was a concern. For further information you should contact the Legal Ombudsman on 0300 555 0333 or refer to

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